Our shirts take up to 3-5 business days to processes before tracking is sent (we do not ship Saturdays, Sundays, or holidays)
•Solid color graphic tee's and hoodies generally ship in 3-4 business days
• After your order is placed you will receive an additional shipping email with tracking information once your goods are on their way!
• Orders containing multiple items may be shipped from different warehouses or at different times, no we didn’t forget your items! You will get tracking as each shipment is prepared and leaves our facility.
•All Orders are shipped Via USPS first class or 3 day priority mail, they may be tracked via usps.com. After tracking is available please reach out to USPS directly @ 1 (800) 275-8777 with any questions regarding tracking/delivery time of your package
• Cool Weed Shirts is not responsible for packages not received due to incorrect or insufficient address. Any item received back at our warehouse due to these terms will be issued invoice to complete reshipment once it is processed and correct address has been confirmed. Please allow 1-2 weeks processing time after package is showing "delivered/return to sender"
• After product is showing "delivered" status we are not responsible for loss or theft due to package being shipped to insecure location. If your product is showing as delivered but you have yet to receive it we recommend first checking with family who may have received the package in leu of you then filing a claim with USPS if you have failed to receive after 1 day of showing delivered.
Domestic Shipping Rates and Estimates
Shipping is completely FREE! Regardless of where you live in the U.S. :)
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
• Each Piece is made especially for you as soon as your order comes through!! Due to our products unique nature any approved return will only be issued in store credit..
•At this time we are unable to process exchanges, your request will be processed as a return for store credit to complete your desired exchange. Please note amount issued will be minus any shipping fees.
- Your item(s) must be unused and in the same condition that you received it. It must be free of odor (smoke or perfumes) and in sellable condition.
- Please reach out to customer service within 14 days of receiving your piece to arrange exchange if eligible.
- Title your email "RETURN/EXCHANGE REQUEST" followed by your order number.
- Once your request is received you will be given detailed instructions on how to ship your items back
- All exchanges/returns will be issued in the form of store credit once it is received at our warehouse (please allow up to 1 week processing time)
- All shipping costs are the customers responsibility.
- Please only use a tracked shipping method as Cool Weed Shirts is not liable for packages lost in shipment.
• Should an item sell out and we are unable to fulfill this item you will be offered store credit or refund for original purchase amount.
• All Masks are FINAL SALE as we can not return these to stock.
• At this time we are unable to offer return or exchanges for any international orders outside of the United States.
• All accessories are Final sale and are not eligible for return or exchange.
• Gift Card purchases can not be refunded.
Pre-Order info & estimated shipping dates
A pre-order is an item that is made to order, meaning we do not have the physical product in stock.
Ordering: Our pre-orders are only available for purchase for a limited time so we can place the order with our printers in a timely manner. If you miss out on placing an order for an item before we took the listing down reach out to us! We can add you to the wishlist.
Ship Dates: Most pre-orders ship within 4-8 weeks from order date. You can always refer to the item description and product photo for estimated shipping date when the listing is still live. See below for the estimated shipping dates for the pre-orders that are currently processing. Some of these dates have been updated since the release due to our printer's adjusted schedule for safety during the Coronavirus pandemic.
All non pre-order products ordered with a pre-order item have been held aside for you and will ship with your pre-order shipment (as mentioned in the pre-order item's description.)
When your pre-order ships you will receive a shipping notification with a tracking link.